Frequently Asked Questions
Answers to the questions you wonder about the most      

What's the difference between OEM, Compatible, and Remanufactured?
OEM is an abbreviation for "Original Equipment Manufacturer." When you see a product described as OEM it is a new "name-brand" cartridge from Canon, Epson, Hewlett Packard, etc.

Compatible Cartridge - A brand new cartridge, designed to meet or exceed the OEM specifications and high standards of quality. They are 100% brand new and economically priced compared to expensive name-brand cartridges. Using compatible generic replacement cartridges will not void your printer warranty.
Printer Essentials Compatible Toner Cartridges – As close to 100% new as possible!
Cartridge that uses a virgin core, 70-80% new parts, new long life drum, tested, and meets or exceeds OEM specifications.

Remanufactured Cartridge - A cartridge that has been recycled to meet or exceed OEM specifications. The recycling process involves disassembling, inspecting, cleaning, reassembling and filling the product with ink. We ensure that all our remanufactured cartridges are filled to highest capacity during the remanufacturing process.

How does remanufacturing help the environment?
Every year, more than 300 million plastic printer cartridges end up dumped in landfills in the United States and around the world — almost eight cartridges are thrown away in the United States every second, industry sources say. While we can never completely stop the cycle of cartridges entering the waste stream, we can at least stem the flow.
Remanufacturing matters. Every cartridge that is remanufactured is one fewer going directly to the landfill. For every remanufactured cartridge purchased, it’s one less new cartridge that needs to be produced, saving it from entering the waste stream and from draining the planet’s natural resources.

Will these items void my printer's warranty?
The United States Government does not allow manufacturers to void the warranty. The MAGNUSON-MOSS WARRANTY IMPROVEMENT ACT protects you. The basic overview of the ACT is that a manufacturer of a printer you are using cannot void your warranty because you use a cartridge or refill kit manufactured by someone other than the printer manufacturer. This prohibition includes use of compatible cartridges, clip-ons, continuous feeding mechanisms, refill kits, ink, etc. read the MAGNUSON-MOSS WARRANTY IMPROVEMENT ACT here.


MAGNUSON-MOSS WARRANTY IMPROVEMENT ACT
United States Code Annotated
Title 15 Commerce and Trade
Chapter 50 Consumer Product Warranties.

My printer model is not listed on the cartridge box I received, is this cartridge compatible with my printer?
Not every compatible printer model is listed on the outside of each cartridge box.Because some cartridges fit as many as 50 different printers, there is simply not enough space on the box to list each compatible model.

Are your remanufactured cartridges filled to capacity?
Yes they are. Unlike the "Starter OEM Cartridges" which usually come with your printer, these cartridges are re-filled to maximum capacity. This means you get anywhere from 30% - 50% more ink depending on the cartridge model. 

Why does my ink cartridge have a different letter (like A, G or D) on the end of the name?
The letters on the end actually indicates the amount of ink that a Hewlett Packard OEM cartridge contains. Regardless of the letter at the end, the physical cartridges are exactly the same. Because each of our remanufactured cartridges is filled to complete capacity, these letter designations do not apply to our cartridges; they are all filled to capacity and will fit your printer properly.

There is little or no ink coming out from the cartridge is it empty?
Due to changes in temperature and transportation conditions sometimes cartridges may appear to be empty or defective once you initially install them into your printer. A simple procedure can remedy this and get your cartridge back into working order. Please do the following: 1) Take a paper towel and fold over twice ending up with a small square shape. 2) Completely soak the square paper towel in warm water and place on a flat surface. 3) Place your cartridge over the towel with the print head over the towel making contact with the moist surface. 4) Hold in place for about 3 minutes allowing the moisture to help loosen the ink coming from the print head. 5) Place the cartridge inside your printer and run 3 printer cleaning cycles. Once this is done, your cartridge should work fine.

How should I store my cartridges?
Store cartridges in an upright position before usage. The ink in the cartridge must move to the bottom of the cartridge and pass through a sponge to start working. During shipping cartridges do not stay in an upright position, sometimes causing the ink to collect at the opposite end of the cartridge. For best results place the cartridge in an upright position for several hours before usage.

 

How long will the ink last if I store it for future use?
The shelf life of our imaging products is approximately 1 year. However this can be longer or shorter depending on several factors, including humidity and temperature.

Can pictures and photos be printed with compatible or remanufactured ink?
Absolutely! Our products are guaranteed to perform equal to the original manufacturer’s product, so pictures photos, etc can be printed with our ink and toner with amazing results. Plus, you’ll be able to save much more by using our compatible products instead of the original manufacturer’s ink or toner. 

Should I clean the printer before installing the cartridge?
Yes, if possible. You should run the print head cleaning utility once you install your new cartridge. This keeps the nozzles clean and ensures optimal print quality. Please refer to your printer manual for instructions. If applicable, make sure to remove all adhesives and tapes to expose air holes from the cartridge.

Is it bad to leave empty cartridges in my printer?
Do not leave empty cartridges in your printer. Leaving them in your printer may cause the print head to clog. Remember - the print head is in the printer, NOT in the cartridge. Perform a cleaning cycle through your printer utilities option (on your computer) and follow the instructions to print a test page. If you are not sure how to do this please consult your printer owner’s manual. You may have to repeat this process several times. As a last resort if this fails to solve the problem, replace the cartridge with a new one. If the problem persists then most likely your print head is clogged – in the printer, NOT in the cartridge. The only way to clear this is to keep performing the cleaning cycles.